Frequently Asked
Questions

At Wisdom’s Jewellers, we don’t just craft beautiful pieces—we support beautiful causes. Here are some of the community initiatives we proudly support.

Frequently Asked Questions

Custom Process

How many stages are there after the initial consultation?

Three stages:

How long does the custom process take?

Ideally 1 month, but we can often meet shorter deadlines—just let us know.

Do all parties need to be present when designing a gift?

For necklaces, pendants, and earrings—no.

Do all parties need to be present when selecting or designing an engagement ring?

If you’re unsure of the finger size or design preferences, having your partner involved can help. We’re here to guide you either way.

Can we make changes to the CAD design?

Yes.

Do you send out your custom work?

No. Everything is crafted in-house in Guelph and Toronto—unless otherwise requested

Materials & Gemstones

What materials do you work with?

What gemstones do you work with?

All precious and semi-precious gemstones.

Do you work with lab-grown diamonds?

Yes

What’s the most durable metal?

10kt gold and platinum.

Repairs & Services

Do you perform repairs, restorations, and repurposing?

Yes to all.

Can you reset old jewellery into new settings?

Yes

Do you size rings?

Yes — minimum 72 hours (3 business days).

How long do repairs take?

Minimum 72 hours (3 business days).

Do you send repairs out?

No — all work is done in-house.

Do you clean and polish jewellery?

Yes

Watches

Do you sell watches?

Yes — select models upon request.

Do you service, restore, and polish watches?

Yes — typically higher-end models. Polishing depends on the case and brand.

About Wisdom’s Jewellers

How long have you been in business?

Since 2009 — nearly two decades.

How did Wisdom’s Jewellers start?

Watch the video on our home page for the full story.